Violence against Women
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Domestic violence: EU model project "GUIDE4YOU"

In November 2019, the city of Heidelberg launched a model project called "GUIDE4YOU". The project is financially supported by the European Union. The aim is to make it easier for women affected by domestic violence to access help after an assault.

The women are partly accompanied through the process. So-called "guides" are responsible for this. Since the beginning of July 2020 two women have been working as "guides". One of them is a trained trauma pedagogue and the other is a psychologist. They come into play when the person concerned reports to certain contact points of the project - this can be the violence outpatient clinic, the general psychiatric ward, the intervention centre for women and children or the police. These guides serve as personal contacts and accompany the women concerned to the help points they need. Through personal contact, inhibition thresholds and fears can be reduced among those affected.

An online questionnaire has been available since March. It is available in 8 languages: German, English, Arabic, French, Russian, Spanish, Turkish and Romanian. The online questionnaire serves to gain insight into the individual needs and interests of women. The aim is to improve counselling structures and assistance. You are very welcome to fill in the questionnaire to help yourself and other women. Participation in the survey is voluntary and anonymous. Any woman who has had experience of physical and/or sexual violence can take part in the survey.


In Germany every fourth woman between 16 and 85 years of age experiences physical or sexual violence within a relationship at least once in her life. Every second to third day a woman dies as a result of the violence. The number of unreported cases seems to be even higher. For decades the city of Heidelberg has been taking action against violence against women in public and private spaces. Every year the city of Heidelberg spends more than 750.000€ on prevention measures and helping projects. These include the women's night taxi and numerous initiatives.

But men also have experiences with violence. Below you will find contacts where you can find help if you experience violence or have problems with violence. 


GUIDE4YOU cooperates with the Violence Outpatient Clinic of the University Hospital in Heidelberg and with the Faculty of Applied Psychology of the SRH University Heidelberg. The SRH University of Applied Psychology Heidelberg evaluates the data from the questionnaire. In addition, the Clinic for General Psychiatry of the University Hospital Heidelberg, the Intervention Centre for Women and the police are among the cooperation partners.


If you have any questions, you can contact the project manager Marie-Luise Löffler: by phone at 06221 5815520 or by e-mail at

Her colleague Jana Christ is also at your disposal: by telephone on 06221 5815522 or by e-mail to


You can find more information here.


Emergency contacts

If you are affected by domestic violence, there are different ways to get help.

Here you can find advice by phone, in person and also online:


Telephone 110


Telephone 112

Nationwide help line "Violence against women

The help telephone offers round-the-clock support - for all forms of violence against women. The advice is available nationwide, anonymous, free of charge and in 17 languages (English, French, Spanish, Italian, Portuguese, Turkish, Kurdish, Romanian, Polish, Russian, Albanian, Bulgarian, Serbian, Vietnamese, Chinese, Farsi/Dari, Arabic).

Phone 08000 116016


Consulting in Heidelberg
Medical on-call service

Monday, Tuesday, Thursday, Friday 7 - 11 pm, Wednesday 1 - 11 pm, Saturday, Sunday, public holiday 8 - 11 pm

Phone 06221 116117

Medical Clinic of the University Hospital, Im Neuenheimer Feld 410, 69120 Heidelberg


Child Protection Centre Heidelberg (AWO)

A counselling centre for all those who deal with the topic of violence against children and young people. Help with mental and physical abuse, sexualised violence and neglect.

Monday to Friday 10 - 12 o'clock and 14 - 16 o'clock

Phone 06221 7392132

Adlerstraße 1/6, 69123 Heidelberg



Women's shelter (Frauen helfen Frauen e.V.)

The women's shelter offers women and children safe shelter, protection, support and accompaniment if emotional, physical and/or sexualised violence has been experienced. There is a separate contact person for children.

Monday to Friday 9 - 12 o'clock

Phone 06221 833088

Emergency number 06221 831282 (outside telephone hours)

PO Box 102343, 69013 Heidelberg (address is anonymous)



Courage - Counselling centre for women (Frauen helfen Frauen e.V.)

The Courage Counselling Centre offers counselling for women who live in a violent relationship or in separation and divorce situations.

Monday, Tuesday, Thursday 9.30 - 12 o'clock, Wednesday 14 - 17 o'clock

Phone 06221 840740 

Mannheimer Strasse 226, 69123 Heidelberg



Intervention centre for women and children (Frauen helfen Frauen e.V.)

The intervention centre advises women and girls who are experiencing acute violence in their relationships and for whom urgent action is urgently needed. In addition, this centre deals with the topic of stalking. Interpreters can be called in if necessary. Furthermore, the intervention centre advises girls and young women whose self-determined lifestyle is prevented by the family and/or who are threatened with marriage against their will.

Monday, Tuesday, Thursday 9.30 - 12 a.m., Wednesday 2 - 5 p.m.

Phone 06221 750135

Counselling sessions can also take place outside the counselling centre.

Mannheimer Strasse 226, 69123 Heidelberg



Women's emergency call against sexual violence against women and girls e.V.

The Women's Emergency Hotline supports women and girls from the age of 14 in all forms of sexualised violence. This includes counselling, crisis intervention, stabilisation and process support. The counselling is free of charge and confidential.

Monday, Wednesday and Friday 10 - 12 a.m., Tuesday and Thursday 2 - 4 p.m.

Phone 06221 183643

Personal consultation after making an appointment by telephone.

Bergheimer Strasse 135, 69115 Heidelberg


International Women and Family Center Heidelberg e.V. (IFZ)

The IFZ provides socio-legal and psychosocial counselling for migrant women and their families.

Monday, Tuesday, Wednesday and Friday 12 - 14 pm, Thursday 9 - 10 am

Phone 06221 182334

Theaterstraße 16, 69117 Heidelberg


Violence Outpatient Clinic - Forensic Medicine Institute (Heidelberg University Hospital)

In the violence outpatient clinic, victims of physical and sexual violence receive a free forensic medical examination, court-proof documentation of injuries suffered and securing evidence. There is no obligation to notify the police.

Phone 0152 54648393 (around the clock)

Voßstraße 2, Building 4420, 69115 Heidelberg


Emergency call for men - (fairman gUG)

The Men's Emergency Hotline offers advice for men who are or have been in violence.

Phone 06221 6516767 

Park Street 15, 69126 Heidelberg



Men's intervention centre - (fairmann Gug) "learning to live without violence

The men's intervention centre offers help for men with problems of violence.

Monday to Friday 9 am - 7 pm

Phone 06221 600101 or 0179 4883084

Park Street 15, 69126 Heidelberg



Please remember: You are not alone! Often it helps if you talk about the situation with a close person. 

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